Head of Account Manager

About the role

Responsibilities

• Lead, manage, and develop the Account Management team, ensuring high performance and continuous growth.

• Define and execute the overall AM strategy aligned with company revenue and expansion goals.

• Own and drive revenue growth across all managed accounts.

• Oversee key client relationships, including Tier 1 operators and strategic partners.

• Establish KPIs, targets, and performance frameworks for the AM team.

• Monitor client performance (GGR, NGR, engagement) and ensure optimization strategies are in place.

• Identify upsell, cross-sell, and new business opportunities across the portfolio.

• Oversee game launches, integrations, and promotional strategies with clients.

• Collaborate cross-functionally with Product, Tech, Compliance, and Finance teams.

• Lead commercial negotiations and support contract discussions for key accounts.

• Ensure effective client communication, including business reviews and escalation management.

• Drive best practices, processes, and standardization within the AM function.

• Analyze market trends, competitor activity, and client needs to inform strategy.

• Oversee CRM, reporting accuracy, and operational efficiency.

• Support expansion into new markets and partnerships.

• Mentor and coach team members, including onboarding and training programs.

Requirements

• Proven experience in a senior Account Management leadership role within iGaming.

• Strong track record of managing and scaling high-performing AM teams.

• Deep understanding of the iGaming ecosystem (operators, aggregators, providers).

• Demonstrated success in driving revenue growth and client retention.

• Experience managing Tier 1 operators and strategic partnerships.

• Strong commercial acumen, including negotiation and contract management.

• Solid understanding of key KPIs (GGR, NGR, LTV, retention, etc.).

• Experience with integrations, product launches, and operational workflows.

• Data-driven mindset with experience using BI tools (e.g., Tableau, Power BI).

• Excellent leadership, communication, and stakeholder management skills.

• Ability to define strategy, set KPIs, and optimize team performance.

• Experience in regulated markets (e.g., UK, Italy, LATAM, Brazil) is a strong advantage.

• Fluent in English; additional languages are a plus.